Shipping & Returns

Shipping

 

 

Australian Orders Over $165 (Inc GST)

We happily cover delivery for online orders for supply within Australia when your order amounts to $165 (inc gst) or more, excluding delivery to PO Box addresses. This excludes delivery for bulky or extreme weight items. 

Some rural areas of Australia are excluded from free delivery. If you live in a rural area or hard to reach delivery zone, please call or email before placing your order to check eligibility of our free shipping service. For full conditions, please read here.

 

Australian Orders Under $165 (Inc GST)

If you're placing an order to an Australian address under $165 inc GST, our current shipping costs are $16.80 AUD.


Australia Wide Deliveries


We deliver Australia wide, NT & Regional WA may incur additional postage fees.


International Deliveries


We employ various delivery methods both locally and internationally for $36*. These include registered parcel Post & Couriers. Internationally, we use EPI, DHL and Certified Insured Post. We take a lot of pride in good packing. Packing that is not oversize for the type of item and sensitive to the cost needs for international delivery. *Bulky or oversized packages do not qualify for our $36 international postage rate.

Other:



Returns

All refunds are subject to the below returns policy and Australian Consumer Law. If you need to return an item to us, please follow the correct steps below. If you do not meet these guidelines, your item will not be returned:


Item Condition: 

All returned items must be unused, unopened and in brand new condition. This means the item is never installed and kept in the original manufactures packaging, the box and product cannot be disassembled or damaged by incorrect installation or pulled apart, etc. We don't accept returns for products that have been previously installed, opened or disassembled nor to do we accept returns for items damaged or marked while in your possession.

 

Call Or Email Us: 

Before returning an item, you'll need to notify us via email or phone with the following details:

  • Your order number
  • Your contact details
  • Reason for returning

We will then be able to assist you. We will not and cannot accept unknown packages and will charge senders who fail to follow these guidelines.

 

Payment Method:

All refunds will be processed back to the customers original payment method.

 

Restocking Fee: 

 

All returns, including uncollected orders will be subject to up to a 25% restocking fee. The worse the condition of the packaging, and if we have to repackage, repair or clean up scribble off the manufacturers packaging etc, the more the refund fee. Just take good care of the parts, like we do, and the refund fee to cover costs will be like 10% after freight charges.



Non-Returnable Items:


Literature, automotive videos, CDs, printed materials, stencil kits, stripes, electrical parts, gauges, wiring harnesses, switches, etc are non-returnable items.

All special order items may be asked to be prepaid in full at our discretion (really depends on if we know the customer or not), and once ordered, are non-returnable.

There is no guarantee on moving parts such as engines, transmissions, rear-ends, distributors, steering gears, water pumps, wiper motors, etc. If an item is painted, modified, altered, installed or disassembled in anyway without Ponti-Worlds written permission, the item is non-returnable. Ponti-World always recommends professional installation of all products to avoid damage.

Any non-returnable items received will be shipped back to the customer at the customers expense.

Ponti-World is not responsible or liable for labor fees associated with the installation, removal, modification, compatibility of parts to altered or converted vehicles or painting or repair of any product purchased regardless of circumstances.

Ponti-World / www.usgmsp.com is not responsible or liable for damage or dis-coloration incurred in relation to any chemicals or cleaners being used.